Bill Wills, WTAM 1100

Google Rating
4.5
Based on 52 reviews
Google Rating
4.8
Based on 150 reviews
Facebook Rating
4.5
Based on 30 reviews

Read Our Reviews

Pat Cluney
Pat Cluney
18:34 14 Jan 21
Very pleased with their service and pricing. Definitely will use again if needed
Gloria Yohman
Gloria Yohman
23:32 13 Jan 21
Joshua Trentine
Joshua Trentine
13:19 09 Jan 21
Wonderful service, quick response and professional tech! A+
Eric Silver
Eric Silver
21:26 08 Jan 21
20+ year repeat customer here: Smylie has Responsive 24/7 after hours call-back for heating emergency. Tech was very neat and clean and wore his mask w/out having to be asked. Offered to make a temporary repair to provide heat overnight - and came back in the morning to install replacement part. Charged NOTHING to do the extra work needed to provide temporary heat (took part from my 2nd furnace and temporarily installed it on main furnace - then put it back on 2nd furnace when new part was available in the morning). Thank you, Smylie One!
ABP
ABP
18:12 08 Jan 21
I've used them for twelve years...always the best.
Keri Fitzgerald
Keri Fitzgerald
23:49 07 Jan 21
My toilet was backed up! They came out right away, very professional , and very kind. I would definitely go back them and highly recommend.
Mark Silverberg
Mark Silverberg
16:25 06 Jan 21
We had never used Smylie One before and had a sewer line emergency at 7:30 pm at night. Their answering service was very effective and a technician called me back very promptly. He asked great questions about our problem and said he could be at our home in an hour. He arrived earlier than promised and quickly got to work. He methodically evaluated our complex problem, and worked through several solutions. It was a very complicated problem that he eventually solved near midnight. We are very satisfied with all aspects of our service and will ONLY use Smylie One in the future. Thanks Ryan!!
CJ Weiss
CJ Weiss
01:19 30 Dec 20
I called for a plumbing drain line backup. Linda was super friendly over the phone. Asked all the right questions. She said they could easily take care of our problem. We got a call confirming when the technician would be arriving at the house as well as a follow up email to let us know when the service would be started.John the technician showed up right now as scheduled completed the task at hand in roughly an hour. Cleaned up all waste areas as he completed the task. We were very happy with the service and would highly recommend using them in the future.
Paul Moody
Paul Moody
00:01 22 Dec 20
We were very happy with the plumbing work that they did.
Jeff Berenholz
Jeff Berenholz
15:24 21 Dec 20
Dan Fritz
Dan Fritz
20:10 18 Dec 20
Recently lost heating in our addition. Our repair technician was on time, called ahead and got us running ASAP. He was professional and courteous while adhering to strict COVID protocols. I won’t think twice about calling this company for next repair or install. Outstanding work and incredible staff. Bravo!!!!
Ed Latsnic
Ed Latsnic
19:17 17 Dec 20
I always receive great service.
Vincent Bilardo Jr
Vincent Bilardo Jr
15:27 15 Dec 20
Charles Navin
Charles Navin
22:24 10 Dec 20
After a recent power outage, the house started getting cold. Smylie One sent a technician within hours to diagnose the problem. The technician followed up the next day and installed a needed part. Great service
teri mateo
teri mateo
22:00 09 Dec 20
Prompt, friendly, informative.
Child Father
Child Father
20:17 08 Dec 20
Arda Golden
Arda Golden
22:47 30 Nov 20
Jeffrey Mostade
Jeffrey Mostade
13:00 27 Nov 20
Smylie employees are always timely, professional, friendly and first rate. We have been using their services for five years since we purchased a home in Shaker. You can’t really go wrong with this outfit.
Gene Livshin
Gene Livshin
21:48 25 Nov 20
Andrew Gillespie
Andrew Gillespie
18:28 23 Nov 20
Sean Kinnell
Sean Kinnell
17:54 21 Nov 20
Bill Mazur
Bill Mazur
15:35 20 Nov 20
William Wong
William Wong
18:20 19 Nov 20
Great experience with having a whole house humidifier installed by Cody. He was prompt, professional, and did a quality job. Very pleased.
Christina Carr
Christina Carr
16:00 19 Nov 20
Bill did a great job replacing a motor on my furnace. He pointed out that a part was missing from a previous repair. He drove back to Bedford, picked up the part and finished the repair in an hour. He is very knowledgeable and professional.
Sandy Rorabeck
Sandy Rorabeck
15:21 19 Nov 20
Jay Nutter has been here twice in the last week. He's very good at what he does. You're always reasonable on prices,very dependable, friendly, and prompt. SMYLIE WILL GET MY Business
THANKS AGAIN 🙂😃💯
claudia young
claudia young
13:15 19 Nov 20
The absolute best people you could ever wish to deal with.
Grover C Vaught
Grover C Vaught
20:08 17 Nov 20
Smylie One was a positive experience from start to finish. There office staff was kind and caring to answer my questions, as well providing update on the the plumbers arrival. The plumber worked diligently until the problem was located and the job was finished. The cost was very fair and we appreciated the overall experience. Nice to have a company like Smylie One we can rely on for our heating and needs. A blessing.
Joyce Braun
Joyce Braun
19:45 17 Nov 20
I had my disposal installed by John today after he had diagnosed that I need a new one. I appreciated his professional skills and his
professional demeanor, he was very polite and well spoken. I would request him again for any future needs.
Thank you for your service, Joyce Braun
Joseph Rody
Joseph Rody
11:34 17 Nov 20
Best of the best they treat your house like there house
Brian Allds
Brian Allds
03:45 17 Nov 20
As a former employee, I can honestly say Jay and his team of plumbing experts are by far the best plumbing team in Cleveland area, seen it everyday!!!!
Ethan Carey
Ethan Carey
03:16 17 Nov 20
Highly recommend Jay and his entire Smylie One team for any and all plumbing needs. They’re all very knowledgeable and genuinely good people. A true pleasure to work with!
Greg Marmaros
Greg Marmaros
00:51 17 Nov 20
When we had to replace our water heater we called Smylie One. They sent out Jay, their plumbing manager who talked to us about a Navian tankless and endless water heater! It was the best thing we’ve ever purchased for our home! Long hot showers are amazing! Thank you Jay and Smylie One.
Kim Smith Shehorn
Kim Smith Shehorn
19:26 16 Nov 20
ABSOLUTELY RECOMEND THESE GUYS
HONEST, FAIRLY PRICED ,CLEAN AND ON TIME!
VERY HELPFUL!
JAY NUTTER HAS BEEN HERE A FEW TIMES...
LOVE THAT MAN! ( THEY HAVE ALL BEEN GOOD)
Rachel Ilana
Rachel Ilana
18:40 16 Nov 20
We recently had Smylie One out to our house to install a new garbage disposal. Their process was seamless, from the initial estimate to the final installation. The master plumber Jay even stoped by while his team was working to make sure everything went perfectly. I would highly recommend Smylie One for all your plumbing needs!
Kenneth Brenis
Kenneth Brenis
18:19 13 Nov 20
Nicole Nedelman
Nicole Nedelman
15:31 13 Nov 20
Sean Cavanagh
Sean Cavanagh
03:04 13 Nov 20
Charles Chubbuck
Charles Chubbuck
20:17 12 Nov 20
Jim was conscientious and truly cared that everything operated perfectly before leaving. One of the most impressive suppliers I've had in a long time. I would happily recommend Smylie One to anyone!
Julius Resnik
Julius Resnik
22:02 11 Nov 20
Robert Fludine
Robert Fludine
15:42 11 Nov 20
As long time customers of Smylie One we are never disappointed in the service they provide. The techs have always been pleasant, engaging and very helpful in addressing any questions we have. I would be pleased and confident to recommend to anyone at any time.
Earl Cohen
Earl Cohen
18:31 06 Nov 20
Excellent in both installations, follow up and repair.
Karen Pas
Karen Pas
16:27 06 Nov 20
Leah Mandel
Leah Mandel
13:53 06 Nov 20
Jeremy was informative, efficient and friendly! He performed the maintenance and stayed to hear several heating cycles to make sure everything was running properly.
Carmen Pirsan
Carmen Pirsan
02:06 02 Nov 20
Once I called the company I got a technician scheduled 24 hours later. Terry White was really professional. He told me what he will do in order to take care of the issue. When he was done, there was no mess left behind. I highly recomend Smiley One and Terry White.
Joe Bartolone
Joe Bartolone
19:58 29 Oct 20
Trish Adler
Trish Adler
15:48 20 Oct 20
jan4travel
jan4travel
14:11 20 Oct 20
Michael Charnas
Michael Charnas
22:21 19 Oct 20
Technician arrived on time He was very professional and thorough!
Ashley Hovancsek
Ashley Hovancsek
21:03 18 Oct 20
Did a great job relocating my washer and dryer upstairs, Jay was awesome and Ryan did a great job, will definitely use them again for any plumbing needs. — Jim H.
Sara Milbourn
Sara Milbourn
18:46 16 Oct 20
Professional, reliable, inexpensive, quality service. Highly recommend.
Edie Wohl
Edie Wohl
16:23 16 Oct 20
Gary Woznicki
Gary Woznicki
11:52 16 Oct 20
Best Service I have Ever Had!! Totally Professional and Thorough Service Technicians!
Jeffrey Young
Jeffrey Young
22:39 15 Oct 20
Howard Adelman
Howard Adelman
20:32 15 Oct 20
Robert Mandelbaum
Robert Mandelbaum
18:09 13 Oct 20
Have been using Smylie HVAC for a number years. Always professional and they cleanup after themselves.
Ryan Bilsky
Ryan Bilsky
15:02 13 Oct 20
Greg Rosenberg
Greg Rosenberg
15:00 13 Oct 20
I can always count on Smylie One to show up on time and take care of me.
Mike Jackson
Mike Jackson
11:57 13 Oct 20
These guys do a great job. They found an issue with our furnace system and they made a quick change to make a difference.
Michael Okrent
Michael Okrent
18:48 12 Oct 20
Greg Marmaros
Greg Marmaros
18:09 06 Aug 20
After using a few other HVAC companies, I finally found the best one in the greater Cleveland area. Thank you to Smylie One for the fairest pricing and best costumer service.
Sarah Serafin
Sarah Serafin
18:50 05 Aug 20
Smylie One is professional, thorough, and competitively priced. Great value, great service, great people!
Suzanne Howe
Suzanne Howe
02:11 03 Aug 20
Eric always does a great job, and gets us know the what's and whys of the job so we are more knowledgeable homeowners
l jones
l jones
05:57 19 Jul 20
Smylie was the only company out of 3 others honest enough to tell me sinking more money into my central AC might not fix it. I had them install a new system. John went above and beyond to fix poor duct work from the original installers. Installation was on a Friday, and John called me Saturday to make sure I was happy. It was 90 today and my house was FINALLY cool! I can't express enough gratitude to John and his assistant Russ.THANK YOU!!!!!
Nick Sambula
Nick Sambula
15:17 28 Jun 20
I had a 2.5 year old Unit that went bad all of a sudden. I have a service plan and scheduled a service for it. Samantha, in the office scheduled me in right away and called me to update me on the status of my service call. She was super kind, understanding and helpful. The technician that showed up, Chris, advised me the unit was not properly working and the compressor went bad. Before Chris left, he contacted Bryant directly, as well as Steve Smylie, and had a warrantied solution in place before leaving my house. Chris came back out two days later and installed a new unit. It is working flawlessly now. I really appreciate not having to sweat, literally and figuratively, the idea of needing to replace the entire unit. It was one of the most stress free experiences I have ever had concerning a high dollar appliance for my home. It is clear that Smylie One truly values their customers and goes above and beyond to show it. Thank you so very much! I highly recommend giving Smylie One your business. You won’t regret it.
Amy Withrow
Amy Withrow
20:52 03 Jun 20
I had the joy of having Smylie One install a new air conditioner and furnace at my home. Working with Steve Smylie is an absolute joy! He has professionalism, knowledge of various HVAC systems for a home, and a pleasant & caring personality. Additionally, he holds the the highest degree of integrity which shines through from start to finish and that includes the fine HVAC tech men he hires. It's lways a blessing to work with this company and I'm proud to say I've been a customer for over 12 years. His men are clean cut, hard working, polite, enthusiastically LOVE working for Steve, and did a detailed installation within a 2 day period with no hitches. My AC and furnance have worked perfectly since installation!
Ronald Carangio
Ronald Carangio
17:46 29 May 20
They come out twice a year to do my furnace/ac clean and check. Very good service and every one of their technicians I have come to the house have been great. I know if I ever had a major problem that I would not have to worry and have the confidence they would help me out asap. I would recommend them highly.
Greg Rosenberg
Greg Rosenberg
14:26 28 May 20
This was one of the best service calls ever. Mikhail diagnosed my AC problem quickly and made necessary repairs. He also provided some good recommendations for preventing problems. A total professional!!!
Colin Cunningham
Colin Cunningham
20:22 29 Apr 20
Phenomenal service and a terrific value! Very impressed with the work they completed on my home!
Rina Dabramo
Rina Dabramo
22:53 05 Apr 20
Thank you to Smylie and all their staff. Had them out to our house a few times this week due to carbon monoxide alarms. Every person we dealt with was quick, professional and safe. We appreciate the workmanship and honesty of all of you. Highly recommend!
Jason Gardner
Jason Gardner
00:36 31 Jan 20
Installed a new oil furnace, did a beautiful job!
Brad Martin
Brad Martin
21:46 05 Jan 20
Did a zone installation and was perfect. Everything working as expected. Great people to work with.
Gregory Marmaros
Gregory Marmaros
15:31 02 Jan 20
We just had a new gas furnace installed by Smylie One. Jeff and Adam, from their installation team, did a fantastic job. They covered our flooring with drop cloths, wore protective shoe coverings, and even put on latex gloves to install the new thermostat. They were extremely professional! After the installation they explained everything to us and showed us how to program our new WiFi Thermostat. Thank you Smylie One for making our home, your home! From being on time, and finishing in a timely manner, the efficiency of your company was very much appreciated. We would recommend Smylie One for all of your heating and cooling needs. We also have an appointment with their Plumbing Dept. to install a tank-less hot water heater.
John Liu
John Liu
05:28 01 Jan 20
Only folks to come out on NYE to fix my boiler. Responded quickly. Service technician very professional.
Seth Guren
Seth Guren
02:36 31 Dec 19
They came out during the day on Christmas Eve and spent an hour helping diagnose a problem. They got it right the first time and my system has been working better then ever. Thank you so much!
Kimberly Young-McKee
Kimberly Young-McKee
20:26 23 Dec 19
We have had the maintenance plan for more than 5 years now. I can honestly tell you that it has paid for itself each year 5 times over! Their customer service is beyond compare and their prices are fantastic. I have never met such such wonderful, professional people.
Melissa Deaton
Melissa Deaton
00:33 10 Dec 19
I thought that they were friendly and i did not feel like they were trying to sell me. He was educated and answered all of my questions. I haven't had them install yet so thats another answer for another day but so far i love what i heard and read so far.
Debby Freed
Debby Freed
16:43 26 Aug 19
5 stars for Smylie one! On the hottest day of the year my AC stopped working and when I called Smylie One a technician was sent out within a few hours (I thought I would have to wait several hours if not days), and got my AC up and running!! So thankful to Steve Smylie and his team!!
Mimi Stein Charnas
Mimi Stein Charnas
23:23 21 Aug 19
We have been using Smiley one for the last 30 years.. they have done a fabulous job keeping our furnace and air conditioning running reliably.. .. it has never felt as though they were trying to sell us anything we didn’t need.. !! Mimi and michael Charnas
laura
laura
20:42 01 Aug 19
Rachel Kraus
Rachel Kraus
22:54 16 Jul 19
Rickey Tanno Design
Rickey Tanno Design
13:00 12 Jul 19
I’ve personally used this company for inspections, checkups and plumbing repairs. They call when In route, do the job with ease and care also clean when finished like they were never there! Completely satisfied!!!
Matthew Wien
Matthew Wien
16:46 10 Jun 19
Great experience with the team at Smylie One. Just had my entire home serviced and a furnace replaced. We couldn't be happier with the level of service we received. We only recommend Smylie One to our family and friends.
Dena Ostrovsky
Dena Ostrovsky
14:03 04 Jun 19
What a good company, we have had them for heating and cooling and recently plumbing and I will say they are hassle free professional and reasonable. Makes life easier. Thank you!
Aimee Fry
Aimee Fry
21:06 25 Apr 19
Smylie One is always prompt and professional. For your heating cooling or plumbing needs, they are an excellent contractor choice.
Theresa Hull
Theresa Hull
05:26 02 Apr 19
marci ungar
marci ungar
15:38 15 Jan 19
What a great company to deal with. My experience with the serviceman AJ was amazing. Could not have been any better. He explained everything and made sure I understood. I needed a particular part that was not in stock. They got it in later that afternoon and called and said they could come back out. It wasn’t convenient for me so they came the next morning and sent the exact same serviceman so he would already be familiar with what needed to be done. AJ is the Ferrari of serviceman. You can’t get any better. He presents himself nicely, cleaned up after himself and is extremely polite. I will be asking for him in the future for my service calls.
Amelia Warner
Amelia Warner
21:00 03 Jul 18
Very professional. Top Quality Work. My first choice for HVAC
Jeffrey Eisenstodt
Jeffrey Eisenstodt
20:39 19 Jun 18
Wonderful service, great price, and fantastic people!
Victor Santana Jr.
Victor Santana Jr.
20:11 12 Apr 18
The People here at Smylie One are Quick, Have Great Pricing, and The Empolyes are Easy to work with and have great Customer Service! The Gentlemen Todd Rager there was at my house 2 Hours later from me calling out of the Blue! He was in and out in less than 40 mins and fixed everything! If your looking for a great, reliable, and trustworthy company for your Heating, Cooling, Plumming, or Air Quality!
Max Nieves
Max Nieves
10:33 28 Feb 18
Nicole Ann
Nicole Ann
01:48 05 Dec 17
If you are looking for a trustworthy, family owned, world class heating and cooling company you have found the right place. The knowledge the installers and sales men have is outstanding. They were all very professional and trustworthy. I would recommend to all my friends and family.
Betsy Lancaster
Betsy Lancaster
16:33 08 Sep 17
It was easy to set up an appointment and the technician was very professional.
Debi Salzman
Debi Salzman
00:49 20 Jun 17
The technician was prompt and friendly. He explained everything to me. Before placing the new unit outside, he used a shovel and bagged all the leaves and stuff that had accumulated. That was so appreciated. Gary Rosen who came to give me the estimate was friendly and helped me understand all the technical stuff. Great job, Smylie One!
Richard Hoover
Richard Hoover
14:29 09 Jun 17
Cathy Perry
Cathy Perry
01:33 08 Jun 17
Smylie One is the best! Techs were very professional and considerate. Five stars!
Shannon Zuk
Shannon Zuk
23:21 07 Jun 17
3 years ago I was new home owner with appliances on their way out the door and some HVAC issues. 2 other well known companies came out and quoted me astronomical prices and the customer service was subpar. The Whole Smylie one team won me over, They treat you like family from customer service to the technicians that come out. If my favorite tech Jacob can't make it I trust everyone they send! Top of the line Company of only there were more than 5 ⭐️
Judie Carrino
Judie Carrino
18:35 06 Jun 17
From the first time I had Jacob as my technician I never wanted anyone else to handle my service calls. He is efficient informative and walks me through what he is doing or needs to be done. I trust him implicitly. Smylie One has a very good employee in Jacob
Emily
Emily
19:32 04 Jun 17
It was great! Mikhail was very thourough and made sure to keep us informed about what he was checking, whether or not it was working, and what he recommended we do about it.
Max Nieves
Max Nieves
12:20 02 Jun 17
Andrew Kovach
Andrew Kovach
03:05 27 May 17
Torie Mickley
Torie Mickley
14:56 15 May 17
We had central air installed in our home by Smylie One and will be having a hot water heater installed soon, too. The technicians did a wonderful job with the installation and were very helpful and communicative about the process, how to use the system and the new thermostat, and how to maintain the unit as time goes on. Highly recommended.
Jeff Palay
Jeff Palay
23:06 13 May 17
Service tech was on time and efficient. Made some helpful sugestions. We've been a customer since 2003.
Frances Hurwitz
Frances Hurwitz
14:53 13 May 17
Smylie One just updated our two 20 year old Unico AC systems to 19 SEER, replacing single stage condensers with smaller variable condensers to be unobtrusive to our landscaping, replacing single speed blowers with 2 speed blowers. and matched coils. Job involved many discussions and a few iterations for us to decide on exactly the equipment we wanted for the job prior to ordering equipment. The installers were extremely knowledgeable and professional, with attention to every detail of the job. Job site was cleaned at the end of each day. Smylie One even designed and bent a prefinished aluminum cover to hide the line sets. They were extremely careful of landscaping. System was installed to work as two-stage with our Nest thermostats. Would highly recommend Smylie One for a great job!
Grady Lundeen
Grady Lundeen
21:02 11 May 17
Quick, kind and thorough with the job. Will call them for my next HVAC need.
Scott Boyko
Scott Boyko
21:00 11 May 17
Ryan West
Ryan West
19:48 11 May 17
Courteous. Prompt. Quality work. Attention to detail and the customers best interest in mind. This was my experience with smylie. They didn't push me to buy the biggest and most expensive ac and furnace. They did however present me with all the options, in clear and easy to understand terms. They were there when I had questions. Let's be honest this isn't a small purchase. They also pointed me in the right direction for financing part of it. I do highly recommend thier service plan that once you purchase, even if you have an emergency that they have to come on off hours or a summer day it still costs you the standard rates. Saved my butt a couple of times.
Jared Youtzy
Jared Youtzy
15:14 08 May 17
Smylie One installed our AC system and did an excellent job. They were extremely professional and we had a great experience.
Frankie Cangemi
Frankie Cangemi
17:02 29 Mar 17
I have been doing business with them for years......... first class company and highly recommend them.
Ryan Bilsky
Ryan Bilsky
02:57 10 Feb 17
SmylieOne provides the best service of any company I have ever had work on anything in my house. With our infant daughter, we don't have time to waste on HVAC issues and SmylieOne understands that better than anyone! They are always able to get things done quickly and correctly and they actually care about doing the best job they can for their customers.
Eric Meister
Eric Meister
20:50 29 Dec 16
joel rube
joel rube
03:15 21 Nov 16
Ethan Allen
Ethan Allen
17:31 04 May 16
I used services of “Smylie One” on several occasions in past few years: My experience with them was always positive! Accommodations were made immediately. They respect your time and your schedule. Men who came to my house acted ethical and professional; especial thank you to Robert.I would recommend “Smylie One” to anyone including my friends and family and will continue using this company in a future!
Preston H Neal
Preston H Neal
12:54 14 Dec 15
Had a Bryant system installed Friday, everything went great.
Charles Navin
Charles Navin
21:30 13 Aug 14
I had my Carrier Infinity furnace serviced today by Eric to repair the blower which had stopped working. What a great experience! Even though you never want something to breakdown, Smylie One demonstrated exceptional professionalism. Most importantly, it was repaired correctly the first time at a fair price. I know I made the right choice by contacting Smylie One, even though they were not the original installers of the equipment. Smylie One is my choice die any future repairs to my homes mechanical systems.
Next Reviews