Meet Our Management Team

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Gary H. Rosen, Partner

Gary H. Rosen


32 Years in the HVAC Industry

Education:  BS Business Economics The Ohio State University – 82′

Spouse:  Shari

Children:  Erika-29 Clinical Psychologist – Domestic Violence, Rachel-27 DDS currently at Boston University Pediatric Dentistry Residency, Joey-22 Comfort Consultant at Smylie One.

Hobbies:  Reading, hanging with the family, walking Samantha the dog and watching and crying to most Cleveland sports teams.

Favorite Quote:  Legendary Ohio State football coach Woody Hayes always said, “Anything easy, ain’t worth a damn”

Message to Smylie One Customers:  Don’t be a silent customer. If you’re happy with our services let us know, as well as your friends and family. However, if something we did upsets you, pick up the phone and talk to us. We will resolve the issues; we will make it right for you. You have our word on that!

Steven Smylie, Partner

Steven Smylie


35 Years in the HVAC Industry

Education: BS Business Marketing The Ohio State University – 80′

State Contractor’s Licensed: HVAC, Refrigeration, Hydronics, Plumbing & Electical

Spouse: Shari

Children: Craig & his wife Vanessa. Craig is a Sports Director & Broadcaster for WJET-24 and FOX 66 in Erie, PA. Vanessa is a social worker for Aseracare Hospice. Grandaughter Payson is 2 years old.

Ryan is a high school math teacher for Avon Lake Public Schools

Jordan works at Smylie One Heating & Cooling

Hobbies: Watching ALL sports, riding my Harley and spending anytime I can with my family. It’s extra special hanging out with my Granddaughter Payson.

Favorite Quote: “Some men see things as they are and ask why, I dream of things that never were and ask why not.” Robert Kennedy

Message to Smylie One Customers:  It’s not just business, but a passion to EARN your HVAC and Plumbing business every day!

Rick Coates, Partner

Rick Coates


40+ Years in the HVAC Industry

Education: West Side Institute of Technology, State Certified HVAC license

Spouse: Kathy

Children: Danielle and Kelly, along with a couple of great son-in-laws and lots of beautiful grandchildren

Hobbies: Riding my Harley Davidson and golfing

Favorite Quote: “If we don’t do it, someone else will.”

Message to Smylie One Customers: We will continue to always provide you with the highest quality of products and services that will ensure reliability and comfort for you and your family.

Rob Perry, Installation Manager

Rob Perry

HVAC Installation Manager

19 Years in the HVAC Industry

Education:  Polaris Vocational – 95′ and Precision Helicopter Services – 07′

Spouse:  Cathryn

Children:  Robert-20 and Alexandria-16

Hobbies:  Anything R/C, especially airplanes and helicopters. Hold a private pilot license for helicopters.

Favorite Quote:  “No matter what people tell you, words and ideas can change the World” Robin Williams

Message to Smylie One Customers:  As Smylie One’s Installation Manager, I promise a clean and courteous installation experience. Our experienced HVAC installers will take the extra time needed to install your system properly and help you learn how to most efficiently use it. Join the Smylie One family!

Dennis Blankenburg, Service Manager

Dennis Blankenburg

Service Manager

22 Years in the HVAC Industry

Education:  Vocational training in HVAC/R and Industrial Electricity

Spouse:  Renee’

Children:  13 year old identical twin boys, Andrew & Justin

Hobbies:  Coaching and watching baseball, classic cars

Favorite Quote:  “We could all use a little coaching. When you’re playing the game, it’s hard to think of everything” Jim Rohn

Message to Smylie One Customers:  Give us a chance to earn your business, trust and friendship.

Jordan Smylie, IT Manager

Jordan Smylie

IT Manager

10 Years in the HVAC Industry

Education:  Bachelor’s Degree in History

Spouse:  Rachel

Children: Elizabeth (daughter), Tabitha (cat), Shadow
(cat) & Samson (dog)

Hobbies: Video games, reading & cooking

Favorite Quote:  Hook “And now, Peter Pan, you shall die” Peter Pan “To die would be an awfully big adventure”

Message to Smylie One Customers:  Thank you for the chance to earn your business.

Marcia Teitelbaum, Accounting

Marcia Teitelbaum


36 Years in Accounting

Education:  BS Accounting Lake Erie College, AAS Paralegal Delmar College

Children:  Jessica is an Ohio State University graduate with Hospitality Management / Business minor, and currently working as sales manager for Starwood Hotels & Resorts Worldwide, Inc. in Denver, CO.  Son, Brad is a graduate from the Berklee College of Music in Boston, MA and is currently working as a tattoo artist at White Rabbit, NYC.

Hobbies:  Latin dancing, walking, hiking, camping, outdoor events, bicycling, ice skating, movies and concerts. Loves being on the water, NBA, sporting events, winter and summer Olympics, gardening, cooking and having fun with family and friends.

Favorite Quote:  “Smile as though your heart will be happy”

Message to Smylie One Customers:  The accounting department would like to be of assistance to all of our Smylie One customers. If you have any questions regarding your payments or invoices, please do not hesitate to call me.  We appreciate your business.

Joseph Rosen, Comfort Consultant

Joseph Rosen

Rookie in the HVAC Industry (Looking to win the coveted Rookie of the Year for Smylie One)

Residential HVAC Comfort Consultant & Marketing Account Executive

Education: BA Marketing Ohio University 15’

Hobbies: Basketball, Yoga, Fishing, and as my Fifi says “ Going to the picture shows!”

Favorite Quote:  “In Northeast Ohio, nothing is given. Everything is earned. You work for what you have.”- LeBron James

Message to Smylie One Customers: If you aren’t comfortable in your own home, call me and I’ll take care of it!

Ron Valentino, Sales Rep

Ron Valentino

32 years in the HVAC industry

Education: 1985 graduate of Brush High School; Refrigeration Service Engineering Society

Children: Lexi 16 and Ronni 11

Hobbies: Golf, coaching softball, watching my girls play softball, watching Cleveland sports and being with family

Favorite quote: “It’s not whether you get knocked down; it’s whether you get up.”  Vince Lombardi

Message to Smylie One customers: If you invite me into your home for a comfort consultation, I will always treat it as if it were my own or a family members.

Justin Richman, Service Advisor

Justin Richman

4 years in the HVAC Industry

Residential Service Advisor

Education: University of Arizona & Cleveland State University

Hobbies: Golfing, Cleveland Sports, and spending quality time with friends and family

Favorite Quote: “One of the true tests of leadership is the ability to recognize a problem before it becomes an emergency”

Scott Fisher, Warehouse Manager

Scott Fisher

20 years of Warehouse, Parts, & Vehicle Maintenance Experience

Education: Lakeland CC – Business & Finance

Spouse: Kelly

Children: 2 Dogs Aragon & Arwin

Hobbies: Automotive Customizing and Detailing, Bully Breed Advocate Cooking, SciFi/Fantasy/Comic buff, Video Gamer, Gun Enthuiast

Favorite quote:  A creative man is motivated by the desire to achieve, not by the desire to beat others.   Ayn Rand

Message to Smylie One customers:  Thank you! From our family to yours, for choosing Smylie One. Your 100% satisfaction is always our top priority.

Locate Us

Smylie One Heating & Cooling
5108 Richmond Road
Bedford Heights, OH 44146

8323 Mayfield Road
Chesterland, OH 44026

(440) 449-4328

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